Menu Close

After Sales

Customer Service

Transafrica Motors Customer Service meeting and exceeding the ever-evolving needs of our customers is the core focus of our highly skilled Customer Service agents. At Transafrica Motors we strive to increase customer satisfaction and exceed expectations on all fronts.

With regular, on-going needs evaluations, in the form of visits, technical seminars and dealers/Transafrica Motors Authorised Service Station. Transafrica Motors is able to ensure that product quality is constantly enhanced as a result of the feedback received.

Our nationwide branches network is fully equipped to handle the service requirements of Transafrica Motors customers. Our unwavering commitment to minimizing downtime, reducing repeat failures, decreasing the costs of services and addressing the needs of our customers sets us apart from our competitors.


Transafrica Motors Genuine Parts

Transafrica Motors Genuine Parts are specifically designed for FAW,TCM AND SONALIKA Vehicles by ensuring longer upkeep and faster uptime of the vehicle. The Genuine Parts undergo rigorous testing and are required to pass stringent quality control checks to ensure that every vehicle fitted with the correct specification Genuine Parts which remains as safe and reliable as ever.

Manufacturers of counterfeit parts are concerned with profit margins and not with the safety of drivers and other road users, or with the potential damage that can be caused to vehicles. Counterfeit parts are made from sub-standard materials, which may lead to frequent failures and increased down time and may even cause permanent damage to the vehicle.

FAW,TCM AND SONALIKA Genuine Parts are available across all Kenya branches and all Authorised Service Station.

Genuine parts

Genuine Parts – If all our Products require any  part, whether it is for general maintenance, service or repairs, the value for money replacement is a Transafrica Motors Genuine Part. Our Products Genuine Parts provide the longer upkeep and faster uptime of the vehicle compared to other non-genuine options available in market. Every part is not only specifically designed for FAW,TCM AND SONALIKA, but also has to pass constant quality control checks to ensure that, with genuine PRODUCTS  parts, every vehicle remains as safe and reliable as the new one.

The manufacturers of counterfeit or fake parts are not concerned with the safety of the driver, other road users or damages on the vehicle. Such parts are made from sub-standard materials, which may last only a short time and cause concerns to the longevity of the vehicle. The short-lived parts in turn cause frequent failures and longer down times.

Product Genuine Parts are available all across Kenya through the authorized associates, present in all the nook & corners of the country.


24 Hour Road Side Assistance

24 Hour Road Side – Our commitment to the safety of drivers of FAW,TCM AND SONALIKA by carrying  their cargo has led to the development and implementation of a 24 Hour Road Side assistance emergency call centre. The call centre is manned by operators with the specific training required to assist drivers when an incident occurs.

In addition to the skilled, specially trained operators in the call centre, Transafrica Motorsoffers a 24 Hour Road Side assistance, breakdown service and towing service for all vehicles in and out of warranty.

TRANSAFRICA MOTORS Products commitment to quality goes beyond excellent quality trucks, we strive to offer after sales service beyond comparison. This 24 Hour Road Side assistance plan is just another way we are delivering unparalleled service to our customers.