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Customer Service
At Transafrica Motors, meeting and exceeding the ever-evolving needs of our customers is at the heart of what we do. Our highly skilled Customer Service team is dedicated to ensuring complete customer satisfaction and surpassing expectations at every stage of the ownership journey.
Through regular customer engagement — including site visits, technical seminars, and collaboration with our authorized service stations and dealers — we continuously gather valuable feedback to enhance our products and services.
Our nationwide branch network is fully equipped to cater to all service requirements of Transafrica Motors customers. Our unwavering commitment to minimizing downtime, reducing repeat failures, and lowering service costs, while consistently responding to customer needs, is what truly sets Transafrica Motors apart from the rest.
Transafrica Motors Genuine Parts
Transafrica Motors Genuine Parts are specifically designed for FAW and TCM, ensuring longer vehicle upkeep and faster uptime. The Genuine Parts undergo rigorous testing and are required to pass stringent quality control checks to ensure that every vehicle is fitted with the correct specification Genuine Parts which remains as safe and reliable as ever.
Manufacturers of counterfeit parts are concerned with profit margins and not with the safety of drivers and other road users, or with the potential damage that can be caused to vehicles. Counterfeit parts are made from sub-standard materials, which may lead to frequent failures and increased down time and may even cause permanent damage to the vehicle.
FAW, and TCM Genuine Parts are available across all Kenya branches and all Authorised Service Stations.
Genuine parts
If any of our products require parts — whether for general maintenance, service, or repairs — the best value-for-money replacement is a Transafrica Motors Genuine Part. Our Genuine Parts ensure longer vehicle uptime and durability compared to non-genuine alternatives available in the market. Each part is specifically designed for FAW and TCM products, undergoing rigorous quality control checks to guarantee that every vehicle remains as safe and reliable as when it was new.
Manufacturers of counterfeit or fake parts do not prioritize driver safety, vehicle reliability, or the wellbeing of other road users. Such parts are often made from substandard materials that wear out quickly, leading to frequent failures, costly repairs, and extended downtime.
Transafrica Motors Genuine Parts are available across Kenya through our network of authorized associates, ensuring easy access and reliable service wherever you are.
24 Hour Road Side Assistance
Our commitment to the safety of drivers of FAW Trucks and TCM Forklifts, as they transport their cargo, has led to the development and implementation of a 24-Hour Roadside Assistance Emergency Call Centre. This call centre is staffed by operators specifically trained to provide immediate support whenever an incident occurs on the road.
In addition to the skilled operators at the call centre, Transafrica Motors offers comprehensive 24-hour roadside assistance, breakdown support, and towing services for all vehicles — whether in or out of warranty.
At Transafrica Motors, our dedication to quality goes beyond delivering exceptional trucks. We are committed to providing unmatched after-sales service, and our 24-hour roadside assistance program is one more way we ensure our customers experience reliability and peace of mind every mile of the way.
Transafrica Motors Limited, one of the leading auto dealers in East Africa region, was founded in 2005. Transafrica Motors deals in leading global brands like Chinese First Automobile Works (FAW) & TCM Forklifts